TERMS AND CONDITIONS

FOR THE ADQUISITION OF PRODUCTS FROM -ARRAMPICATA VIAJE Y AVENTURA-
 

Arrampicata Travel and Adventure is an association legally constituted in Colombia, NIT number 900398913, with the primary social purpose of creating, developing, commercializing, organizing, and promoting tourism services operated by the same association or affiliated businesses inside Colombia. The tourism services are contracted by individual people, business agencies, foreigners and nationals. Arrampicata provides guide and equipment services specific to each activity. Arrampicata develops and commercializes tourism activities, trip, nature expeditions, and adventure trips in Colombia, which is the focus of its clients (from hereon USERS) both national and international.

The use of our website by the USER ratifies their acceptance of the terms and conditions designated here and their total recognition of the offerings and services by Arrampicata Travel and Adventure. In this case, we suggest the USER carefully reads this section before using the website. If you have any questions, contact Arrampicata using the email info@arrampicata.co before using our web platform because once a service has been reserved, it cannot be canceled except under exceptional circumstances listed below under CANCELATION OF SERVICES.

By entering, registering, reserving, and buying services through arrampicata.co website, the USER accepts the terms and conditions outlined in this document and acknowledges that Arrampicata has outlined the risks, conditions, and responsibilities that take place in each activity or trip offered by the company. The USER assumes full responsibility for any harm or damage done to him/herself or to third parties during activities listed

In this website pertains to Arrampicata Travel and Adventure, where the USER can choose distinct services that operate in the following manner:

  • Services operated exclusively by Arrampicata
  • Services commercialized by Arrampicata, but operated by EXTERNAL OPERATORS affiliated with the company
  • Services commercialized by Arrampicata and operators through Arrampicata by the support and accompaniment of EXTERNAL OPERATORS
  • Services commercialized and operated by EXTERNAL OPERATORS, where ARRAMPICATA has determined the quality of the commercial operator to support the USER in all the processes and negotiations necessary

Services offered through  ARRAMPICATA.CO

The USER will choose the service they want from those mentioned on the website and the preferred method of purchasing the service—either communicating directly on the phone or via email—the USER will also use these same methods of communication to design their trip in accordance with their preferences. In this respect, there are two types of reservations:

  1. FIXED SERVICES: These are services, trip, and activities previously established by ARRAMPICATA, offered through our website where the USER can learn and accept the conditions and content of each product.
  2. 2. VARIABLE SERVICES: These are trips or activities designed and adapted to the preferences of the USER, where they may choose the destinations and conditions for themselves, modifying, complementing, or varying the service according to their preferences.

SERVICE RESERVATION

The USER will make the reservation through the forms on each page of arrampicata.co. Through an online platform and payment system, which will be detailed further on this document, the USER may make a payment for the service. ARRAMPICATA considers this an order and reservation.

ELECTRONIC PAYMENTS

The website arrampicata.co has an online payment system operated by PAGOS ONLINE S.A (from hereon PAYULATAM and PAYPAL). These online electronic payment platforms guarantee the legal and careful handling of personal data based upon the law. They also guarantee transparency and security for the USER and their data.

The obligations of the companies are related with the related mediums and not with the results. As such, theri focus is on the control and security of the USER’s online payment. The USER accepts and recognizes that the companies are not responsible for the risks that could affect the system and may have implications in their technology structure. This extension of responsibility applies, along with others and without limitations, to the technological risks derived from logical errors in these applications, paradoxes resulting from their integration, holes, worms, viruses, sabotage in the support logic, databases or other information crimes. The USER irrevocably accepts and liberates the companies from pecuniary responsibility that may result from such facts. Encryption and biometric techniques are not a science or a precise art, and so the Companies do not assume responsibility for the application of the functionality, security and control of the application nor for the other tools available to the USER. They are only meant to be used as elements or useful tools to mitigate risks, however, they do not guarantee results.

SERVICE PRICING

The price paid by the USER to ARRAMPICATA through any means covers only and exclusively the activities or trips expressly related to the services purchased, such as complementary services that are required for their effective execution.

Additional services not specified in the section “INCLUDES” on each page of Arrampicata.co or not previously agreed upon with the company will not be included in the price, in which case the USER is responsible for assuming the costs.

Upon making a reservation, the USER declares they have read and understood the conditions under which the chosen activity takes place, including the itinerary, price, location, recommendations, arrival instructions, and cancellation exclusions.

The USER should review all of the required information on the reservation form (name, surname, email, activity, number of persons, cellphone, city, transportation specifications) in order to confirm the reservation. Arrampicata Travel and Adventure is not responsible if the information provided is incorrect or incomplete to the point of being unable to confirm the request.

Arrampicata Travel and Adventure has a 24 hour maximum window to confirm your reservation. Our team will sent an email specifying payment, trip recommendations, and description of the services contracted.

The published prices and scheduled itineraries are subject to changes.

RESPONSIBILITIES

The USER’s responsibilities include the following:

  • Choose a tour that corresponds to your interests and abilities
  • Determine whether the destinations and activities are appropriate for your needs and capacities
  • Ensure that you are in optimal physical conditions and health for the tour or activity you’ve chosen
  • You are responsible for your personal items
  • Behave in a way that respects Colombian laws and abstain from behaviors that compromise the safety and comfort of other participants
  • Not to come on the trip while under the influence of alcohol or hallucinogenic drugs.
    You are responsible for prescription drugs that might preclude you from any activities listed

REIMBURSEMENT POLICY OR SERVICE CANCELLATION

In the case of service cancellation for whatever reason, the USER should write to  info@arrampicata.co, detailing the following information:

  • Name of the activity and reservation number
  • Date
  • Names and surnames of the USER and guests who appear on the reservation
  • Contact phone number

The USER will receive a reimbursement on their deposit in the following circumstances:

CANCELLATION OF TRIPS AND PACKAGES

  • You will receive a 90% reimbursement if you cancel 20 – 30 days before the trip’s date
  • You will receive a 70% reimbursement if you cancel 15 – 19 days before the trip’s date
  • You will receive a 50% reimbursement if you cancel 10 – 14 days before the trip’s date
  • You will receive a 30% reimbursement if you cancel 5 – 9 days before the trip’s date
  • There are no reimbursements for trips cancelled less than 5 days before the trip’s date

CANCELLATION OF ACTIVITIES

  • You will receive 100% of your deposit back if you cancel within 24 hours of your tour.
  • • There are no reimbursements made for trips cancelled less than 24 hours before.

However, the user has the following options:

  • You can reschedule you activity taking into consideration the schedule of the corresponding activity.
  • You can change the activity and choose something else from our portfolio.
  • You can sign over the tour to a third person you authorize.

Please keep in mind the following:

  • In case of reimbursement, the user will assume the costs for money or bank transfer or any other costs incurred by the reimbursement process.
  • In the case of a “no-show” on the day of the tour, there will be no reimbursement whatsoever.
  • In the case of a tour or activity being cancelled by Arrampicata Trip and Adventure for reasons outside our control (natural disasters, eathquakes, transportation problems (airline, ground, or water), climate change, protests or manifestations), we will return 100% of your deposit.

TRANSPORTATION CANCELLATION

    • You will receive 100% of your deposit if you cancel within 12 hours of your reservation
    • There are no reimbursements made for reservations cancelled less than 12 hours before

However, the user has the following options:

  • You can reschedule your transportation.
  • You can change the activity and choose something else from our portfolio. In case the activity cost be more or less of the cost already payed we’ll do the corresponding adjusment
  • You can sign over the tour to a third person you authorize.

Please keep in mind the following:

  • In case of reimbursement, the user will assume the costs for money or bank transfer or any other costs incurred by the reimbursement process.
  • In the case of a “no-show” on the day of the tour, there will be no reimbursement whatsoever.
  • In the case of a tour or activity being cancelled by Arrampicata Trip and Adventure for reasons outside our control (natural disasters, eathquakes, transportation problems (airline, ground, or water), climate change, protests or manifestations), we will return 100% of your deposit.

INFORMATION AND PERSONAL DATA POLICY

In accordance with law 1581 “Habeas Data,” 2012, protecting personal information, it’s important that you as a user know that as soon as you enter the website arrampicata.co, you freely, previously, voluntarily, expressly, and properly acknowledge and authorize Arrampicata Travel and Adventure to collect, register, process, disseminate, compile, exchange, update, and arrange data or partial information provided upon registering on the website www.arrampicata.co for the purpose that Arrampicata Travel and Adventure can offer you products and services in a more personalized and direct way, using the information that you voluntarily provided in the register realized on the website www.arrampicata.co. To protect the data submitted by our clients in accordance with the regulatory norms of the rights of Habeas Data, Arrampicata Travel and Adventure informs you of the following rights:

a. To recognize, update, and rectify your personal data.
b. To inform yourself about the use of your personal data.
c. To present any complaints before the Superintendencia de Industria y Comercio.
d. To revoke authorization and solicit the elimination of data when you consider that someone has not respected your rights.
e. • To access freely and without charge any personal data that you voluntarily and through this form have decided to share with Arrampicata Travel and Adventure.

The present Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of Colombia. Any disagreements deriving from this document will be presented before judges in accordance with Colombian legislation. Both Arrampicata Travel and Adventure and the client expressly renounce any other jurisdiction that could correspond to their present or future domicile.

FOR MORE INFORMATION ABOUT OUR PRODUCTS AND SERVICES VISIT www.arrampicata.co

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